Defines customer needs in technical and business contexts
Ensure the proposed technical and business solutions meet the customer's objectives for the work effort
Elicit and document user requirements to meet a business objective
Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems
Guide both technical and customer departments in the development of the systems that support the business solution
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities
Validate the business need for solutions to business problems and process improvements

Bachelor's degree
Associates degree plus an extra 2 years job-related experience for a total of 4 years of required work experience OR 6 total years required work experience
2 years of IT business analysis experience
Basic knowledge of standard industry practices
Able to acquire knowledge of procedures for the supported business unit
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units
Good teamwork and interpersonal skills
Understands how IT affects an organization and is able to link it to business processes
Good analytical and conceptual skills
Broad understanding of test plans and test matrices, project plans, and scope and design documents
Experience with Healthcare or Dental Claims experience (preferred)
Process mapping
business flows experience (preferred)
Microsoft products –Visio, Excel, Teams, Outlook experience (preferred)
Windows operating systems experience (preferred)
Data mining tools experience (nice to have)

Business Systems Analyst I

Key skills