Responsible for identifying training needs, developing training materials and facilitating training.
Provides training, guidance and leadership for new training specialists.
Develops performance assessments and testing materials.
Manages trainees and communicates effectively with area management on trainee performance.
Leads, plans and prioritizes training projects from conducting training needs assessments to the delivery of the final product which meets customers specifications and due dates.
Facilitates technical and non-technical training to employees, business partners, external customers, and other audiences.
Gathers data from quality audits and team development surveys and incorporates in training deliveries.
Tracks and monitors team interactions and provides feedback to trainees and their management.
Identifies developmental needs and provides guidance, coaching and train-the-trainer sessions as needed.

Bachelor's Degree
3 years-job related work experience, including 2 years’ training experience plus 1 year insurance related work experience.
Microsoft Office and standard classroom and office equipment proficiency
Strong project management skills
Familiar with a variety of training technology (e.g. audio/visual, virtual, podcasts, webinars, tele-conference and other training tools)

Training Specialist II

Key skills