Manage Business Relationships : Conduct Operation Service Reviews, manage business escalations, and define business priorities and expectations.
Manage Day-to-Day Delivery & Operations: Ensure operations align with global standards, including daily incident and delivery management.
Team Leadership: Oversee the AME regional team, which includes Service Delivery Managers, Solution Delivery Architects, Product Architects (e.g., Citrix), and Demand Managers.
Project Deployment: Lead the deployment of local or global IT projects specifically for the Americas region.
Strategic Alignment: Support the implementation of service and technical roadmaps based on business priorities, and advocate for automation processes.
Demand Management: Handle DMND (Demand) management specifically for the AME region.

Bachelor’s Degree : Required in Computer Science, Information Technology, Business Administration, or a related field.
Advanced Degree: An MBA or Master’s in Information Systems is highly preferred, given the strategic and financial management requirements of the role.
Cloud Infrastructure: Minimum of 8–10 years of experience in IT infrastructure, with at least 5 years specifically focused on managing Cloud Services (IaaS/PaaS/SaaS).
Specialized Knowledge: Proven understanding of regional technical architectures, such as Public Cloud, Citrix or virtualized environments.
Managed Services (MSP) Oversight: Demonstrated experience managing large-scale global vendors (e.g., Accenture) and Level 3 support teams.
Project Governance: Extensive experience leading global IT project deployments within a complex corporate environment.

Comprehensive Family Benefits : Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
Early Access: Your benefits start on the first day of employment.

Cloud Services Regional Manager

Key skills