Key skills
Communication
About this role
Role Overview
- Acts as the primary point of contact for day-to-day client requests
- Monitors service delivery, escalates issues, and coordinates resolution with delivery teams
- Prepares regular client reports, KPIs, and review materials
- Analyses client demand trends and ensures proactive talent pipelines
- Identifies opportunities for additional services or upselling within existing accounts
Requirements
- 4+ years of experience in client relationship management
- Knowledge of digital marketing principles
- Proven ability to analyze client needs and trends
- Strong communication and interpersonal skills
- Ability to work collaboratively with teams
Benefits
- health insurance
- retirement plans
- professional development opportunities