Proactively manage a portfolio of the solution’s top clients once implementation is complete
Build strong, trusted relationships with key client stakeholders
Serve as a credible expert in the solution and the parks and recreation industry
Understand client needs, system configuration, and priorities to help optimize solution usage
Support revenue retention across a defined book of business
Act as the voice of the customer by sharing feedback with internal teams
Develop solution best practices and content that help reduce technical support ticket creation
Foster collaboration and connection across clients to help build solution community
Partner with Technical Support to help prioritize accounts and improve response and resolution times
Bring senior solution-related experience to the team and support peers in navigating complex client situations

Bachelor’s degree preferred
Parks & Recreation certification (CPRP)
2–3 years of Parks & Recreation experience
5–7 years of general business experience
Strong organization and time management skills
Proven ability to collaborate effectively and build strong relationships with high-risk or high-priority clients
Exceptional written and verbal communication skills with strong attention to detail.

Strategic Client Partner

Key skills