Senior People Operations Specialist

Role Overview

• Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
• Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
• Track and report recruitment progress and escalate bottlenecks when necessary.
• Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
• Review documentation and provide reports on coaching trends and opportunities for improvement.
• Actively participate in the planning, organization, and execution of employee engagement activities.
• Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
• Measure and report on engagement metrics and post-event insights.
• Oversee the pay dispute process from escalation to resolution.
• Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
• Maintain proper documentation and track all cases for accountability and follow-through.
• Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
• Create visually engaging content for reports, updates, and internal communications.
• Coordinate logistics and act as primary liaison for client visits.
• Lead the planning, coordination, and execution of CSR activities within L&A.
• Conduct exit interviews for resigning employees and document their feedback accurately.
• Analyze exit interview data to identify key trends, patterns, and root causes of attrition.

Requirements

• Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
• Excellent communication, coordination, and presentation skills.
• High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.
• Open to A1 to A2 band regular employees of EXL.
• Must have no active disciplinary actions.
• Must have maintained at least 95% attendance over the past three (3) months.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses