Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
Track and report recruitment progress and escalate bottlenecks when necessary.
Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
Review documentation and provide reports on coaching trends and opportunities for improvement.
Actively participate in the planning, organization, and execution of employee engagement activities.
Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
Measure and report on engagement metrics and post-event insights.
Oversee the pay dispute process from escalation to resolution.
Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
Maintain proper documentation and track all cases for accountability and follow-through.
Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
Create visually engaging content for reports, updates, and internal communications.
Coordinate logistics and act as primary liaison for client visits.
Lead the planning, coordination, and execution of CSR activities within L&A.
Conduct exit interviews for resigning employees and document their feedback accurately.
Analyze exit interview data to identify key trends, patterns, and root causes of attrition.
Requirements
Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
Excellent communication, coordination, and presentation skills.
High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.
Open to A1 to A2 band regular employees of EXL.
Must have no active disciplinary actions.
Must have maintained at least 95% attendance over the past three (3) months.