Provide financial security to our members through the timely investigation of unusual activity and analysis of transactional activity/accounts (external fraud), using Proactive Risk Manager (PRM) software, SPLUNK, Salesforce, PROD, Hunter Prosper and Postilion.
Monitor and evaluate all Internal Fraud Alerts and refer to GII for further investigation as required.
Monitor and triage all Lending Fraud Alerts, take appropriate actions to validate any concerns raised and refer to GII as required.
Escalate complex matters to your management team.
Monitor blacklist alerts, investigate possible matches and take appropriate action where ‘hits’ are identified.

A good understanding of all PFB products (lending and deposit), services, policies and processes.
Strong investigative mindset.
Basic understanding of the Financial Industry Fraud and AML/CTF Related Bodies and how relationships work together to ensure effectiveness.
An ability to work logically with attention to detail. Includes the ability to critically assess information, consider all aspects of an issue and work with investigations team to reach satisfactory outcomes and innovative solutions.
Communication: competent level of written & verbal communication with an ability to clearly convey/explain information.

Flexibility and hybrid working arrangements.
Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
Advance your career with training, study support, and project opportunities.
Competitive leave benefits that empower employees to take time for themselves and loved ones.
Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
Be recognised for your contributions through our peer-driven recognition program.

Fraud Support Analyst

Key skills