Client Delivery Analyst III

Role Overview

• Supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks.
• Leads client consultation on business and technical requirements, and incorporates the requirements into the overall project plan.
• Assigned complex, highly visible client projects, and assumes technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables.
• Meets with client to discuss specifications for complex projects, works with client and vendors to determine project options, and facilitates meeting with key client personnel as needed.
• Completes Gap Analysis to define system set-up requirements.
• Provides consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Communicates between technical groups at client and vendor locations and data maps technical files between systems.
• Works with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identifies and reports outstanding issues to the assigned project manager; assists with issue resolution.
• Ensures quality in the implementation process; communicates technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provides technical support to clients during the design, development, and implementation phases of the project.
• Provides extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Assists with training and mentorship of less tenured Analysts.
• Assists in developing new product/service requirements templates and procedural steps.
• Understands and completes tasks associated with various types of department projects.
• Provides after-hours on-call support for project installations as needed.

Requirements

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• Training in Six Sigma Methodology and project management certification preferred.
• Seven (7) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required.
• Five (5) years of related experience in business or system analysis required.
• Three (3) years of client facing project support experience required.
• Experience required completing card processing conversions that require migrating data from one processing platform to another.
• Experience with Optis Credit platform processing strongly preferred.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program