About this role
Role Overview
- Process and analyze Home Equity lending products.
- Demonstrate effective phone skills and handle incoming phone calls to include product inquiries, application status’ and taking applications by phone.
- Processes, denies, and approves loan applications, using analysis and interpretation of facts and understanding of federal and state regulations and credit union policy, product guidelines, underwriting standards and procedures.
- Refers applications to management as required for 2nd level reviews.
- Process reconsiderations of loan denials/decisions/suspensions.
- Monitor and process various loan pipelines including new applications, incomplete applications, and approved applications.
- Make outbound follow up calls as needed.
- Communicate with members, outside vendors, and resources (e.g., appraisers, counties, deed report provider, flood provider, etc.) and financial institutions to acquire information necessary to complete loan processing.
- Identify and act upon opportunities to cross-sell PSECU products to membership.
- Conduct out-bound calls to cross-sell products and services as needed.
- Other duties as assigned.
Requirements
- High School (Required)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development