Conduct structured customer onboardings (1:1 calls and sessions)
Provide step-by-step introductions to the Linkster Performance Cloud
Assist with setting up configurations and process workflows (e.g., campaign structure, tracking, influencer selection, briefings)
Teach and share best practices in performance influencer marketing
Ensure customers see initial results and successes quickly
Work closely with Customer Success and Tech teams on questions or challenges
Identify opportunities for improvement in the onboarding process
Create and refine onboarding materials (guides, templates, training content)
Ensure clean, structured recording of all new customers in the CRM following defined onboarding processes

Solid understanding of influencer marketing – you know how campaigns are structured, how performance is measured, and how collaboration with creators works
Strong service mindset – you are committed to helping customers and making them successful
Solution-oriented thinking – you find pragmatic ways to move customers forward and can assess customer needs and outline solutions
You work independently, in a structured and reliable way, and take ownership of your areas
Quick learner – you understand new tools and processes rapidly
Interest in teaching and empowering others
Confident on calls and able to lead conversations proactively
Interest in SaaS and the e-commerce industry (not required but a plus)
Fluent written and spoken German and English

Attractive starting salary
Work in a young, motivated team with direct access to management
Remote or office: based in Essen, Hamburg, or anywhere in Germany
Deep insights into influencer marketing, SaaS operations, and building digital platforms
Significant responsibility and real impact on customer success
Rapid development opportunities in a fast-paced, fast-growing environment

Junior Customer Success & Client Onboarding

Key skills