Own the end-to-end partner program framework across tiers, requirements, benefits, and incentives for multiple partner types including GSIs, SIs, Resellers, MSPs, and Technology Alliances
Design and manage partner onboarding, enablement, implementation certification, and lifecycle processes to drive partner productivity
Establish and maintain program governance including decision rights, change management, RACI, documentation standards, and compliance
Own deal registration policies, guardrails, SLAs, and exception handling to protect channel integrity and reduce conflict
Own Salesforce (SFDC) evolution for partner motions, including partner data model, taxonomy, attribution rules, and data governance
Own partner executive reporting including pipeline, bookings, revenue attribution, and forecasting, and use insights to drive performance, accountability, and optimisation

7–10+ years in partner programs and/or partner operations within a SaaS environment
Experience working across multiple partner types including GSIs, SIs, Resellers, MSPs, Technology Partners, and cloud marketplaces (e.g., AWS Marketplace)
Experience designing and evolving partner programs covering co-sell, resell, services/implementation, and technology partnerships
Strong experience in program governance, process design, and change management in complex, matrixed environments
Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms
Strong analytical and financial modelling skills (program ROI, incentives, partner economics, investment decisions)
Experience building dashboards, scorecards, KPI frameworks, and executive reporting for partner performance
Experience using AI and automation for program operations, governance, and optimisation

Senior Manager, Partner Programs – Strategy

Key skills