Partner with Senior Directors and Directors of Store Operations to execute labor-related projects and initiatives
Support the execution of brand labor strategies, ensuring alignment with enterprise priorities, financial targets, and store operational needs
Evaluate the impact of operational and workload changes on labor needs, providing recommendations to optimize efficiency and store performance
Identify opportunities to improve labor outcomes by bringing forward data-driven recommendations
Identify opportunities in existing labor processes and support development of scalable solutions to improve speed, accuracy, and effectiveness
Partner to implement enhancements to labor tools, systems, and methodologies aligned with the broader workforce management roadmap
Partner with cross-functional teams to implement process improvements and ensure solutions are practical and sustainable in stores
Act as a subject matter expert on labor management, providing insights and recommendations to inform decisions
Build strong relationships across brand and cross-brand stakeholders to drive alignment and execution of initiatives
Lead execution of the WFM Expert Program to support field adoption of labor strategies, tools, and processes through clear communication and change enablement
Incorporate feedback from Field Leadership teams and WFM experts to refine labor approaches and improve usability
Help ensure consistency and effectiveness in execution across stores

Bachelor’s degree or equivalent experience in Business Administration, Data Science, Operations, or a related field
5–8 years of experience in analytics, strategy, or business operations, with a focus on labor management or retail operations preferred
Strong analytical and modeling skills, including advanced Excel and SWP (UKG Suite a plus)
Experience building and maintaining large-scale models, forecasts, or planning tools
Proven ability to synthesize quantitative and qualitative data into actionable insights and recommendations that drive results
Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders
Ability to manage multiple priorities and execute in a fast-paced, matrixed environment

Manager, Labor Strategy

Key skills