Conduct senior-level client engagements, including 1:1 meetings and strategic discussions
Lead and mentor internal teams to elevate client service standards
Identify and pursue business development opportunities, providing thought leadership and crafting proposals
Develop and present thought leadership pieces to internal and external audiences
Establish and manage global internal communication rhythms, including method and frequency
Act as senior sponsor for key client and internal initiatives
Lead client servicing and oversee strategic product development, including bespoke AI and API deployments
Ensure successful execution of subscription and maintenance programs aligned with long-term business goals
Manage opportunity pipelines, financial forecasting, and budget oversight
Coordinate financial planning across programs and cross-functional teams
Champion internal engagement and foster a strong team culture
Promote transparency, collaboration, and continuous improvement across global teams

Minimum of 12 years of progressive leadership experience in client servicing and program delivery
Proven track record in managing complex, multi-region programs and cross-functional teams
Familiarity with AI applications in research, API delivery, and related contracting and scoping (in partnership with specialist functions)
Demonstrated experience in developing and presenting thought leadership content

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

Vice President, Client Service

Key skills