Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi.
Accountable for accurate and timely transition of new clients into the Judi platform.
Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests.
Proactively identify execution risks and mitigation strategies.
Provide ongoing client support to troubleshooting inquiries.
Understand and manage requests for new features in alignment with the product roadmap.
Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi.
Identify and drive efficiencies to increase rate of adoption in market.
Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges.
Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends.
Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Bachelor’s degree strongly preferred
Pharmacy Technician license preferred
3+ years at a Pharmacy Benefits Manager (PBM) or Health Plan
2+ years working in a retail pharmacy or pharmacy operations
1+ years in a customer success/business analyst/product manager role
1+ years working with clients directly on functional requirements and training
Experience reviewing pharmacy claims preferred
Skilled in project management, prioritization, and organizational skills
Ability to shift between competing priorities and meet organizational goals
Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
Excellent verbal, written, interpersonal and presentation skills
Able to work effectively with virtual teams

Customer Success Consultant

Key skills