Support the RFL re‑platforming program through structured project tracking, milestone management, and dependency coordination.
Maintain and continuously update integrated project plans, including platform build, migration waves, business readiness, and operational readiness.
Track key migration readiness indicators (feature readiness, testing status, pilot readiness, risks, and mitigations).
Own status reporting for leadership, including executive summaries, dashboards, and weekly/bi‑weekly updates.
Track and manage risks, issues, and decisions, ensuring visibility and follow‑through across teams.
Partner with Product Managers, Engineering, Analytics, and Business teams to ensure alignment on scope, priorities, and timelines.
Monitor and analyze usage, engagement, and adoption metrics across web and native experiences.
Develop and maintain operational dashboards tracking performance, feature utilization, and business KPIs.
Analyze trends, anomalies, and opportunities, and surface insights to Product, Business, and Leadership teams.
Support business intake analysis, helping evaluate requests, enhancements, and operational needs.
Identify opportunities for process improvement, automation, and reporting efficiency.
Facilitate alignment across Product, Engineering, Business, Operations, and Analytics teams.
Ensure consistency in how progress, risks, and metrics are tracked and communicated.
Maintain high standards of organization, documentation, and transparency across the RFL program.

2+ years of experience in a PMO, Business Analyst, Program Analyst, or similar role supporting digital initiatives
Strong experience tracking complex projects or programs across multiple teams
Excellent analytical skills, with experience working with metrics, dashboards, and reporting
Strong written and verbal communication skills, including experience preparing leadership‑level updates
Ability to manage ambiguity and operate effectively in fast‑paced, cross‑functional environments
Strong organizational skills and attention to detail.

Business Analyst

Key skills