ERP Business Analyst

HCTec is seeking an experienced Business Analyst – ERP to support the delivery of ERP projects and enhancements. This role will partner closely with business stakeholders, Product Managers, IT leadership, and delivery teams to define requirements, analyze impacts, and support execution from intake through go-live.

Responsibilities:

• Serve as the primary Business Analyst for ERP enhancements and project initiatives
• Elicit, analyze, and document business, functional, and non-functional requirements
• Translate business needs into deliverables such as process flows, user stories, use cases, business rules, and acceptance criteria
• Analyze current-state and future-state workflows to identify gaps, risks, and improvement opportunities
• Ensure requirements account for end-to-end processes, integrations, controls, reporting, and operational needs
• Support delivery of both enhancements and larger ERP project initiatives
• Partner with Product Managers and IT leadership to define scope, objectives, and success criteria
• Break down initiatives into actionable requirements and support prioritization
• Identify impacts across business teams, systems, reporting, and operations
• Manage requirement changes, traceability, and open items throughout the lifecycle
• Facilitate discovery sessions, workshops, and design discussions across business and technical teams
• Build alignment across stakeholders on processes, requirements, and expected outcomes
• Surface risks, issues, and decision points early to maintain delivery momentum
• Communicate requirements, impacts, and recommendations clearly and concisely
• Partner with technical and functional teams to validate solutions against business requirements
• Support evaluation of configuration options, integrations, reporting, and security design
• Assess impacts to policies, controls, and user experience prior to implementation
• Ensure solutions are practical, scalable, and aligned with organizational standards
• Develop and coordinate test scenarios, scripts, and expected outcomes
• Support SIT and UAT planning and execution, including defect management and validation
• Ensure testing covers workflows, integrations, reporting, and security requirements
• Assist with training inputs, go-live readiness, and hypercare support
• Maintain high-quality documentation including requirements, process maps, traceability, and test artifacts
• Support governance by ensuring proper documentation of scope, approvals, and testing evidence
• Identify root causes, recurring issues, and opportunities for process improvement
• Contribute to standardization of templates and analysis practices

Requirements:

• Bachelor's degree or equivalent work experience
• 3+ years of experience in business analysis, systems analysis, or ERP delivery
• Experience supporting ERP implementations, enhancements, or transformation initiatives
• Strong skills in requirements gathering, process mapping, and impact analysis
• Experience coordinating testing (SIT/UAT) and supporting delivery execution
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience working in Agile, Waterfall, or hybrid environments
• Ability to manage multiple priorities in a fast-paced environment
• Experience with Infor (CloudSuite preferred)
• Experience with workforce management / payroll systems
• Experience supporting ERP functional areas (HCM, Finance, Supply Chain, Payroll, etc.)
• Healthcare or large enterprise environment experience
• Familiarity with integrations, reporting/analytics, and role-based security
• Experience with ITSM tools such as ServiceNow
• Experience supporting UAT, process redesign, cutover, and operational readiness activities