Lead the people side of our major re-platforming initiative to Shopify
Drive our digital evolution: orchestrating change impact strategies and cross-functional readiness
Ensure every roadmap milestone results in a flawless transition for our customers and our business

What you'll do

Roadmap Execution: Take ownership of the end-to-end change management plan, ensuring all activities are executed in strict alignment with Shopify project milestones.
Impact Analysis: Lead detailed functional impact assessments, converting technical findings into high-impact communication and engagement workstreams.
Business Readiness: Oversee recurring readiness audits to proactively identify friction points and certify that all teams are prepared for go-live.
Workforce Transition: Accountable for the seamless transition of teams into new roles and ways of working, providing hands-on support for the rapid adoption of updated processes.
Strategic Communication: Develop targeted engagement materials and orchestrate workshops and briefings to ensure transparent, two-way dialogue across the business.
Training & Capability: Manage the full training lifecycle, from initial Needs Analysis through to the delivery of high-quality training content and technical documentation.
Monitoring & Governance: Provide data-driven visibility into adoption rates and stakeholder sentiment, proactively identifying and mitigating project risks.
Project Integration: Act as the primary bridge between change activities and the daily project lifecycle, partnering closely with Project Managers and workstream leads.

What you'll bring

Professional Experience: 5+ years of dedicated Change Management experience, specifically leading transitions within complex ERP or Enterprise System environments.
Methodology: Formally qualified in a recognised change methodology such as Prosci (ADKAR), ACMP (CCMP), or APMG Change Management.
Technical Proficiency: Proven ability to translate technical system changes into functional user impacts; familiarity with Agile or Prince2 frameworks is highly desirable.
Stakeholder Influence: Demonstrated success managing "Heads Of" and SLT-level stakeholders, navigating resistance and building consensus in high-pressure environments.
Analytical Skills: Advanced capability in data-driven reporting, using metrics to track adoption and sentiment to inform strategic interventions.
Communication Mastery: Exceptional written and verbal communication skills, with a portfolio of diverse engagement materials (presentations, briefings, and digital content).
Contractor Mindset: The ability to work at pace in a product-led environment, providing clear visibility on people-risks and transition readiness.

Competitive Rate: A fixed day rate of £600 per day (Outside IR35)

Ecommerce Change Manager – Contract

Key skills