Role Overview
- Lead the people side of our major re-platforming initiative to Shopify
- Drive our digital evolution: orchestrating change impact strategies and cross-functional readiness
- Ensure every roadmap milestone results in a flawless transition for our customers and our business
Requirements
What you'll do
- Roadmap Execution: Take ownership of the end-to-end change management plan, ensuring all activities are executed in strict alignment with Shopify project milestones.
- Impact Analysis: Lead detailed functional impact assessments, converting technical findings into high-impact communication and engagement workstreams.
- Business Readiness: Oversee recurring readiness audits to proactively identify friction points and certify that all teams are prepared for go-live.
- Workforce Transition: Accountable for the seamless transition of teams into new roles and ways of working, providing hands-on support for the rapid adoption of updated processes.
- Strategic Communication: Develop targeted engagement materials and orchestrate workshops and briefings to ensure transparent, two-way dialogue across the business.
- Training & Capability: Manage the full training lifecycle, from initial Needs Analysis through to the delivery of high-quality training content and technical documentation.
- Monitoring & Governance: Provide data-driven visibility into adoption rates and stakeholder sentiment, proactively identifying and mitigating project risks.
- Project Integration: Act as the primary bridge between change activities and the daily project lifecycle, partnering closely with Project Managers and workstream leads.
What you'll bring
- Professional Experience: 5+ years of dedicated Change Management experience, specifically leading transitions within complex ERP or Enterprise System environments.
- Methodology: Formally qualified in a recognised change methodology such as Prosci (ADKAR), ACMP (CCMP), or APMG Change Management.
- Technical Proficiency: Proven ability to translate technical system changes into functional user impacts; familiarity with Agile or Prince2 frameworks is highly desirable.
- Stakeholder Influence: Demonstrated success managing "Heads Of" and SLT-level stakeholders, navigating resistance and building consensus in high-pressure environments.
- Analytical Skills: Advanced capability in data-driven reporting, using metrics to track adoption and sentiment to inform strategic interventions.
- Communication Mastery: Exceptional written and verbal communication skills, with a portfolio of diverse engagement materials (presentations, briefings, and digital content).
- Contractor Mindset: The ability to work at pace in a product-led environment, providing clear visibility on people-risks and transition readiness.
Tech Stack
Benefits
Competitive Rate: A fixed day rate of £600 per day (Outside IR35)