Customer Success Lead, French Speaking

Role Overview

• We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic French clients.
• This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions.
• You'll be joining a growing team of 7 working alongside our marketing, delivery and sales teams.
• The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team.
• The sales team will benefit from your experience to date but even more important is the passion you bring to work every day.
• You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.
• Managing our largest French clients and delighting them by being an expert in recruitment advertising and employer branding solutions.
• Close collaboration with the sales team to ensure a customer-centric handover and an impactful onboarding experience that sets them up for success using our products and services.
• Working to understand the client’s motivations for success and work these to ensure delivery of these needs.
• Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them.
• Owning targets on developing accounts and their growth within the business.
• Managing a customer success manager in the French team.

Requirements

• Excellent internal and external rapport builder/ people skills, establishing strong relationships
• A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
• Continuous improvement mentality
• Great work ethic, drive and passion, organisational skills
• Strong numerical and technical skills, able to analyse and optimise campaigns.
• Fluency in both French and English with strong communication skills, both verbal and written.
• A good understanding of the French online recruitment advertising market, ideally with CPC models and pricing.

Benefits

• We offer a competitive financial package which includes a competitive salary, stock options (we are all owners!) and a contributory pension scheme.
• Enhanced maternity and paternity leave;
• 25 days paid holiday per year plus 8 bank holidays;
• 3 paid volunteer days/year;
• Summer hours through July and August (we finish at 4pm on a Friday);
• A full programme of wellbeing activities and events.
• We are a fully hybrid company
• half our workforce are remote.
• Flexible working policy which means you can work from home 2 days per week.
• We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome.
• Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow whether through our Adzuna Academy training programme, attending conferences, team training budgets, individual development plans and coaching from experienced and supportive peers and managers.
• A packed social calendar, twice annual global team get-togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work.