Provide strategic leadership and operational oversight for the Office of Student Accounts across the colleges of The Community Solution.
Direct and mentor a team of student accounts advisors.
Develop and implement departmental processes and procedures, ensuring compliance with institutional, federal, and state regulations.
Lead staff training and development efforts.
Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows and service consistency.
Oversee the assessment and posting of all tuition and fees.
Conduct weekly quality assurance reviews of Title IV credit balances.
Develop and deploy proactive engagement strategies to guide students toward timely financing plans.
Monitor past-due student accounts and ensure consistent follow-up and timely resolution.
Supervise and evaluate team performance through regular QA reviews of advisor calls and customer service scorecards.
Compile and distribute monthly KPI reports related to email and phone volume.

Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field required.
Minimum of 3 years of progressive experience in higher education, accounting, finance, or a related field, with a demonstrated track record of growth and increasing responsibility.
Supervisory or people management experience, including coaching, performance evaluation, and team development
Experience with student records management systems such as Banner, Anthology Student, or PeopleSoft.
Experience working under and interpreting federal and state regulations related to student aid disbursement, billing, and account management.

Associate Director – Student Accounts

Key skills