About this role

Drive quantifiable business impact across complex, multi-org Signature customers
Act as a primary strategic partner focusing on customer’s business goals
Ensure seamless delivery of all deliverables necessary to advance customer’s core business goals
Design multi-step digital workflows where agents handle repetitive data-intensive work
Navigate customer’s and Salesforce’s internal organizational dynamics to achieve results
Guide customers through governance frameworks, best practices for Trust Layer

5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills
Ability to handle objections, navigate complicated discussions, and drive alignment
Cloud/Platform Requirements: 5-6 years experience supporting customers using Slack
Strong understanding of how Slack solves business problems
Working knowledge of advanced capabilities: Enterprise Grid, Slack Connect, Automation, Security & Compliance, Slack AI, Slack + Salesforce integration capabilities
Multiple Slack certifications (Admin + Consultant and/or Developer)

Senior Customer Success Manager – Slack

Key skills