Lead post-installation onboarding and project management for OR/Video integration systems.
Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
Analyze usage data to drive adoption, performance, and product expansion opportunities.
Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
Continuously improve onboarding materials, documentation, and training programs.

2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
Strong technical acumen and ability to translate complex systems into clear, actionable training.
Exceptional communication, organizational, and relationship-building skills.
Bachelor’s degree required (technical or healthcare focus preferred).
Passion for customer satisfaction, continuous learning, and driving measurable results.
Willingness to travel 50% up to 80% regionally.

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year!
Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!

Customer Success Manager

Key skills