Inside Sales Associates oversee all aspects of the order management process for their assigned customer accounts, from initial customer interest to final delivery.
Associates operate as an extension of the Outside Sales team to maximize product sales, deliver world-class customer service, and optimize order profitability.
Viewed as a partner in our customer’s business, ensures a quality customer experience by developing customer relationships, acting as a resource for information, responding quickly to requests, and solving problems efficiently.
Ensures that customer and order information are complete when manually entering orders, or reviewing orders that are electronically submitted.
Partners with Outside Sales to ensure customer satisfaction, engages in selling activity such as proactive communication of Sappi information and initiative.

Minimum 0-2 /2-5/5-7 years of previous sales or other relevant customer-facing experience (dependent upon position)
Bachelor’s degree preferred
Comfortable using SAP, Microsoft Office, Outlook, Salesforce, Sharepoint, eBusiness tools, and other systems necessary for the role
Attention to detail
Strong Communication skills
Follows all policies, procedures & practices governing Inside Sales operations
Possible travel 1-2 times a year

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Inside Sales Associate

Key skills