About this role

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel of varying complexity for air, ground, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus
Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Passion for excellence in client service
Native-level GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo)
Professional proficiency in French and English (written and verbal)
Strong attention to detail
Act with integrity and safeguard personal traveler information
Solid understanding of the travel industry (experience in business travel, leisure travel, or airline reservations)
Ability to resolve customer issues quickly and independently and/or with suppliers
Teamwork and openness to feedback

Travel Counselor, French & English

Key skills