German–English Customer Support Specialist – Contract-Based

Role Overview

• Providing customer support through inbound phone and email interactions
• Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge
• Supporting order placement, tracking, returns, and general account inquiries
• Addressing customer concerns using a solution-oriented and professional approach
• Delivering a customer experience aligned with premium retail standards
• Documenting interactions in designated systems as required for service delivery
• Following general service guidelines while adapting communication to meet individual customer needs

Requirements

• Native or near-native fluency in German
• Strong professional-level English communication skills (spoken and written)
• Experience in customer service, call center support, or customer-facing roles
• Retail or e-commerce experience preferred
• Comfortable managing both phone and written customer interactions
• Strong communication, problem-solving, and multitasking skills
• Ability to work independently in a remote environment
• Reliable high-speed internet connection
• Quiet, private workspace suitable for voice interactions

Benefits

• Competitive rates based on experience, market alignment, and project requirements
• Laptop provided
• Flexible work arrangements