Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Be responsible for Parts and Repair Services including planning, requests for quotes, scheduling, fulfillment and proactive risk mitigation
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Identify, champion and drive continuous improvement projects; Interprets simple internal and external business challenges and recommend best practices to improve products, processes or services
Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
Lead functional teams or projects with minimal resource requirements, risk, and/or complexity
Learn, adopt and implement MMP best practices and lessons learned from across the portfolio
Partner with ITO team for parts ordering, 3 years average planning and Long term forecast
Own invoicing and cash for assigned region, product, or coverage area; drive on time collection and problem solving to eliminate past dues

Bachelor's degree from an accredited university or college and at least 3 years of experience in the power generation industry or a high school diploma/GED with at least 6 years of experience in the power generation industry
Willingness and ability to travel 30% of the time
Strong oral and written communication skills
Strong interpersonal and leadership skills
Passion for customer service
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Established project management skills
Strong leadership, financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

Senior Services Manager – Contract Performance Management

Key skills