Technical Support Engineer – XP-RF

Role Overview

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens XP-RF equipment
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with Fleet Care/QIB to drive solutions
• Travel to assist with on-site repair of customer equipment as required
• Provide feedback to the factory regarding system performance
• Share expert advice, training, and technical assistance to support staff and train lower-level employees

Requirements

• Associates degree or 2 years of vocational technical training in electronics required
• +8 years’ service experience , specifically on Siemens radiographic and fluoroscopic equipment
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services, action plan library, CBDOC, and SKB
• Siemens field service or installation experience is a plus
• Business Proficiency in English required

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time