Responsible for day-to-day support, operations, and continuous improvement of applications within the Corporate Systems portfolio, including system integrations, with a particular emphasis on supporting Workday
Provides technical application support and serves as an escalation point for complex support issues
Work in lateral teams to provide guidance and specific expertise to business teams on products/systems
Conducts analysis of business or technical user needs, documenting requirements and develop system specification
Reviews system releases to understand and manage impacts on existing processes and configurations
Tracks, analyzes, and reports key support and operations metrics
Act as a liaison between IT and end users to ensure technical compatibility and satisfaction
Perform regular security monitoring
Ability to adapt and/or modify processes in response to changing circumstances
Research and recommend innovative and automated approaches for IT tasks
Writing and maintaining detailed systems documentation, including user manuals and technical manuals
Translate user/or systems requirements into functional technical specification
Establish control policies in accordance with best practices and defining benchmarks and measures
Ensure proper coordination and collaboration with other teams

Bachelor’s degree in information technology or accounting or related field and/or combined equivalent of education and experience
Extensive experience in a corporate finance department and a deep understanding of their technology needs
At least 2 years’ experience supporting the Workday ERP, including supporting Finance and Procurement
At least 5 years’ experience as a business professional in Information Technology, Finance, or a closely related field
Experience providing operational support through an incident management ticketing system such as Jira or a comparable platform
Experience in defining and documenting complex systems and business requirements
Excellent written, visual, and oral communication skills and ability to communicate within IT clearly and succinctly and with key business partners
Experience developing and executing comprehensive test plans

Senior Operations and Support Analyst – Workday Specialist

Key skills