Key skills
CRM
About this role
Role Overview
- Triage incoming calls and web submissions to ensure timely and accurate responses.
- Request and follow up on client reviews, alerting the marketing team of new feedback.
- Provide translation support for Spanish-speaking contacts.
- Transition new matters to the legal team once intake is complete.
- Guide potential new clients through the intake process, including drafting representation agreements and verifying payments.
- Support the firm administrator and legal team with intake-related tasks.
- Communicate effectively with clients, prospects, and internal team members.
- Maintain accurate records in CRM and case management systems.
Requirements
- 2-3 years of experience with intake tasks.
- Experience in customer service roles.
- Legal background is a must.
- Office Hours: 8:30 AM – 5:30 PM EST.
- Expected Call Volume: 16–30 calls per day.
- Spanish and English proficiency required.
- Software/Tools: Lawmatics, 8x8, Slack, Clio, Outlook, Active Campaign.
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.