Manager, Project Management Office

Role Overview

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes.
• Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes.
• Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW).
• Provide guidance on project feasibility, timelines, and resource planning during the sales cycle.
• Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature.
• Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team.
• Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features.
• Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback.
• Escalate product functionality that would enable closing a sale or putting a go-live at risk.
• Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization.
• Oversee operational processes for multiple product lines, including project setups in project management tools.
• Coordinate sales-to-services transitions to ensure seamless handoff and customer experience.
• Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction.
• Maintain client satisfaction surveys for post implementation clients.
• Help to coordinate with Customer Success and Support teams with project transitions.
• Create monthly status reports and assist in the creation of board reports quarterly.
• Be responsible for monthly and quarterly utilization and productivity reporting.

Requirements

• Bachelor’s degree in Business, Project Management, or related field.
• Minimum 6+ years of project management experience, with at least 3 years in a leadership role.
• Experience working closely with Sales teams and supporting sales enablement processes.
• Experience working with Smartsheet; certification in Smartsheet preferred

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K
• with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities