Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices.
Foster a culture of accountability, collaboration, and continuous improvement.
Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes.
Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes.
Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW).
Provide guidance on project feasibility, timelines, and resource planning during the sales cycle.
Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature.
Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team.
Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features.
Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback.
Escalate product functionality that would enable closing a sale or putting a go-live at risk.
Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization.
Oversee operational processes for multiple product lines, including project setups in project management tools.
Coordinate sales-to-services transitions to ensure seamless handoff and customer experience.
Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction.
Maintain client satisfaction surveys for post implementation clients.
Help to coordinate with Customer Success and Support teams with project transitions.
Create monthly status reports and assist in the creation of board reports quarterly.
Be responsible for monthly and quarterly utilization and productivity reporting.
Requirements
Bachelor’s degree in Business, Project Management, or related field.
Minimum 6+ years of project management experience, with at least 3 years in a leadership role.
Experience working closely with Sales teams and supporting sales enablement processes.
Experience working with Smartsheet; certification in Smartsheet preferred
Benefits
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K
with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy