Senior Account Representative

Role Overview

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned areas of responsibility.
• Uses the company CRM system consistently and accurately to manage accounts, document customer interactions, maintain pipeline data, forecast opportunities, and ensure timely follow‑up and reporting.
• Ensures all account activity, notes, and updates are kept current in accordance with company standards.
• Coordinate all customer terms and pricing activities through the company systems together with the related functions inside the organization.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Establishes and maintains multi-level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

Requirements

• Qualified candidates must have a Bachelor’s degree in a business related field
• Excellent communication skills (verbal and written)
• Proficiency with computers also required
• Able to meet deadlines
• Prefer min 5 years sales/commercial role experience
• Able to travel 50% as part of the expectation of the role

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement