Key skills
DNSSQLTCP/IPPowerShell
About this role
Role Overview
- Provide technical customer service to external customers for Deluxe software
- Utilize internal processes and tools to log, track, update and complete work items initiated by customers
- Monitor support ticketing system for incoming support issues
- Take tickets from the application group queue within the defined SLA guidelines
- Document customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle
- Achieve a satisfactory evaluation across multiple metrics
Requirements
- 1+ year of Help Desk and/or customer service experience
- Must be 18 years of age or older
- 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
- 1+ year of Basic PC Troubleshooting and/or Repair Document Creation
- 1+ year of Microsoft Office suite
- Bachelors or Associates degree in IT or related field (Preferred)
- Background in programming Windows OS (Preferred)
- 1+ year of Workstation OS
- 10, 7 (Preferred)
- 1+ year of Server OS Networking (Preferred)
- 1+ year of TCP/IP/DNS (Preferred)
- Antivirus experience (Preferred)
Tech Stack
- DNS
- SQL
- TCP/IP
Benefits
- Medical, Dental, Vision benefits start day ONE!
- Paid time off
- 401K
- Paid maternity/paternity leave
- Tuition reimbursement
- Pet bereavement
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Employee Stock Purchase Plan