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Technical Product Analyst I at Deluxe | JobVerse
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Technical Product Analyst I
Deluxe
Remote
Website
LinkedIn
Technical Product Analyst I
United States
Full Time
1 day ago
$19 - $21 USD
Visa Sponsor
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Key skills
DNS
SQL
TCP/IP
PowerShell
About this role
Role Overview
Provide technical customer service to external customers for Deluxe software
Utilize internal processes and tools to log, track, update and complete work items initiated by customers
Monitor support ticketing system for incoming support issues
Take tickets from the application group queue within the defined SLA guidelines
Document customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle
Achieve a satisfactory evaluation across multiple metrics
Requirements
1+ year of Help Desk and/or customer service experience
Must be 18 years of age or older
1+ year of scripting experience to include SQL, Progress, Powershell, etc.
1+ year of Basic PC Troubleshooting and/or Repair Document Creation
1+ year of Microsoft Office suite
Bachelors or Associates degree in IT or related field (Preferred)
Background in programming Windows OS (Preferred)
1+ year of Workstation OS
10, 7 (Preferred)
1+ year of Server OS Networking (Preferred)
1+ year of TCP/IP/DNS (Preferred)
Antivirus experience (Preferred)
Tech Stack
DNS
SQL
TCP/IP
Benefits
Medical, Dental, Vision benefits start day ONE!
Paid time off
401K
Paid maternity/paternity leave
Tuition reimbursement
Pet bereavement
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Employee Stock Purchase Plan
Apply Now
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