Lead, coach, and develop a team of Account Managers
Own the overall health and commercial performance of the team's account portfolio
Drive a culture of proactive upsell and cross-sell activity within the team
Oversee the commercial relationships with assigned channel partners
Serve as the primary escalation path for your team when support, delivery, implementation, or billing issues arise
Build the cross-functional relationships with Customer Care, Delivery, and Billing teams

Minimum 4 years of experience in account management or commercial roles within the hospitality industry or hospitality technology space
At least 1 to 2 years in a people management or team lead capacity
Demonstrated ability to manage a high-volume, high-velocity book of business with consistent rigor and commercial discipline
Strong coaching instincts and a genuine investment in the growth and development of team members
Business acumen sufficient to identify renewal risk, growth opportunity, and performance patterns across a large, diverse portfolio of accounts
Proficiency with Salesforce for pipeline management, team performance tracking, and account documentation
Strong organizational and prioritization skills
Excellent communication and interpersonal skills
Comfortable serving as a triage and escalation point for customer issues
Bachelor's degree or equivalent; relevant experience accepted in lieu of formal education

Manager, Account Management

Key skills