Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice.
Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes.
Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery.
Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals.
Maintain top-level certifications and continuing education across strategic partner ecosystem.
Actively participate in and speak at industry events and conferences, establishing yourself as leaders in the digital transformation space.
Produce thought leadership content, whitepapers, and internal enablement material to strengthen intellectual property and market presence.
Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction.
Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant.
Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges.

Bachelor’s degree and 10+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support.
Or, 14+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support.
Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings.
Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments.
A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions.
Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders.
Strong coaching and mentoring abilities to support team development across sales and technical roles.
Thought leadership in the form of published content, public speaking, or industry recognition.
Master’s degree in business, Technology, or a related field, a plus.
Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus.
Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus.

Principal Solution Architect – ServiceNow

Key skills