Deliver excellent customer service with accuracy and efficiency, meeting agreed SLAs across multiple countries.
Manage the full employee lifecycle: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs, probation tracking, and exit processes.
Provide first-line support for employee and manager queries, escalating complex or country-specific matters as needed.
Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.
Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries.
Build strong relationships with stakeholders across different countries and time zones.
Participate in knowledge-sharing sessions and support training of new team members.
Contribute to process documentation and flag potential compliance issues or system improvements.

Proficiency in Microsoft Office Suite.
Experience with Workday and ticketing/case management platforms.
Understanding of workflow automation tools and ability to quickly learn new technologies.
Experience with AI-powered HR tools, chatbots, or API integrations.
Strong administrative background with excellent attention to detail.
Business-level English proficiency with cultural awareness for cross-border communications.
Flexible approach to working across time zones in a digital-first environment.

People Assistant

Key skills