Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs.
Work in a high-paced environment.
Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders.
Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns.
Complete data collection and reporting as required by location.
Coordinate Field Service Technician schedules as required by the customer and maintain daily service records.
Work collaboratively with cross functional teams, specifically the Account Team to ensure successful business outcomes.
Open and close warranty job orders using various software tools.
Provide general clerical support including accounts payable/receivable and data entry.
Create and maintain graphs, spreadsheets, and order confirmations.
Participate in continuous improvement initiatives such as new software system rollouts.
Performs other relevant duties as assigned by the manager.
Occasional travel up to one to two (1-2) times a year.

At least one to two (1-2) years of prior job experience in an administrative function.
Fully bilingual in writing and speaking (English & French).
Post-secondary study in Business Administration or equivalent program is considered an asset.
Familiar with ERP and Asset Management systems (Maximo, SAP) a definite asset.
Experience processing warranty claims and making decisions based on warranty policies is considered an asset.
General knowledge of mining equipment product lines an asset.
Strong administrative skills and computer literacy.
Strong attention to detail.
Excellent organizational and time management skills.
Strong communication, both written and verbal.
Superior interpersonal skills.
Ability to work well under pressure.

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including competitive health, dental, and other benefits.

Field Service Administrator

Key skills