Key skills
CommunicationAccount ManagementSales
About this role
Role Overview
- Assist the account manager in managing day-to-day communication with grocery and specialty accounts
- Help prepare and follow up on purchase orders, confirmations, and shipment tracking
- Support the account manager in resolving client issues or escalations in a timely manner
- Pull and organize weekly/monthly sales reports
- Track sell-through, scan data, and inventory levels to identify opportunities or risks
- Assist in preparing presentations, line sheets, and sell-in materials for buyer meetings
- Monitor account performance against targets and flag variances to the account manager
- Support the account manager in building and updating sales forecasts based on scan data and account feedback
- Coordinate new item setup forms (NIFs) and ensure all required information is submitted accurately and on time
- Track product assortment changes, planogram updates, and new launches by account
- Assist with competitive analysis and market research to identify product gaps and trends within the grocery and specialty channel
- Track promotional calendars, deal submissions, and ad commitments by account
- Monitor promotional performance and report results to the account manager
- Coordinate with warehouse on special handling requirements, case vs. eaches fulfillment, and order priorities per account
- Assist in managing chargeback processing, credits, and returns in coordination with finance
- Liaise with internal teams including logistics, marketing, finance, and operations to ensure smooth order execution
- Support onboarding of new accounts by gathering required vendor setup documentation
- Maintain and manage vendor portals
- Manage and organize internal trackers, calendars, and meeting notes
- Assist in preparing for sales meetings, and buyer presentations
- Perform additional related duties as required
Requirements
- 1
- 2 years of experience in sales coordination, account management, or a related role
- beauty or consumer goods industry preferred
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent communication skills, both written and verbal
- English proficiency required
- C1 level or above
- Advanced proficiency in Microsoft Excel
- comfortable pulling, organizing, and analyzing sales data (pivot tables, vlookups, etc.)
- Experience with NetSuite required
- order management, reporting, and invoicing
- Experience with retailer vendor portals a plus
- Detail-oriented, proactive, and a strong team player
Benefits
- Working Hours: 9:00 am / 6:00 pm PST
- Type of Contract: Full-Time (Contractor / Freelancer Agreement)
- Modality: Remote