Supporting learning and operational enablement across a high-volume service environment
Training program ownership, content and documentation governance, and operational support
Partnering with stakeholders to drive continuous improvement in training effectiveness, process execution, and knowledge management
Collaborating with cross-functional stakeholders weekly to ensure training plans are effectively developed, executed, and continuously improved
Leading structured monthly reviews to ensure training documentation alignment and compliance
Designing and maintaining training materials, job aids, and learning resources

HS Diploma or equivalent required
2–5 years of experience in training, learning operations, process improvement, or content/documentation management
Strong organizational and project management skills with the ability to manage multiple priorities
Demonstrated ability to work independently and influence cross-functional stakeholders
Excellent written and verbal communication skills
Experience in service-based or customer-facing environments (e.g., customer support, healthcare, consulting, hospitality)
Working knowledge of instructional design principles and adult learning theory
Experience supporting PPI/continuous improvement initiatives or similar methodologies (Lean, Six Sigma, etc.)
Proficiency with learning management systems (LMS), SharePoint, and content/documentation management tools
Experience managing shared mailboxes or support channels in an operational environment

Learning & Operations Support Specialist, Level III

Key skills