Human Resources Generalist

Role Overview

• Oversee daily staffing operations for a large team of BTs, ensuring appropriate coverage for all client appointments and center needs
• Manage and optimize staff schedules, including real-time adjustments for callouts, cancellations, and coverage gaps
• Lead new hire center orientation and ensure smooth onboarding and integration into the team
• Monitor staffing metrics (e.g., utilization, attendance, cancellations) and ensure operational efficiency
• Serve as the primary point of contact for employee relations matters, resolving concerns with professionalism, discretion, and consistency
• Coach, develop, and manage direct reports, including performance management, disciplinary actions, and terminations
• Foster a positive, accountable, and inclusive work environment that supports retention and engagement
• Partner with HR on complex employee relations issues, investigations, and compliance matters
• Oversee center operations including inventory, general workplace functionality, and coordination with the facility management team.
• Act as a key communication hub between leadership, staff, and support departments

Requirements

• Bachelors degree required (Human Resources, Business Administration, or related field preferred)
• 5+ years of experience in Human Resources or with relevant fast-paced employee relations fieldwork
• 3+ years of experience in operations, leading large teams (50+ employees) required
• Experience in similar service-based environments preferred
• HR certification (PHR, SHRM-CP) strongly preferred
• Strong leadership experience managing large teams (50+ employees) in a fast-paced environment
• Advanced employee relations and conflict resolution skills
• Excellent organizational and time management abilities with the capacity to manage competing priorities
• Strong problem-solving and decision-making skills, with the ability to act independently
• Effective communicator with strong interpersonal and coaching skills
• High level of professionalism, integrity, and confidentiality
• Ability to adapt to change and lead teams through organizational transitions
• Proficiency with systems, scheduling tools, and Microsoft Office Suite

Benefits

• Full benefit package
• Training on all systems used by our HR team
• Collaborative and fun HR team as colleagues!