About this role

Manage inbound customer inquiries via phone and email with professionalism and a sense of urgency
Prepare accurate sales quotes, contracts, and process orders from start to finish
Troubleshoot customer concerns and resolve them proactively
Identify and act on cross-sell and upsell opportunities that genuinely benefit the customer
Maintain clean, thorough records in our CRM system and ERP platform
Coordinate with internal departments to keep things moving
Follow up with customers weekly to ensure satisfaction and build lasting relationships
Keep our sales team informed of key client contacts, anticipated deals, and any emerging challenges
Support international shipping logistics, working with major carriers like UPS, FedEx, and freight forwarders
Step in to support teammates during absences

2+ years in customer service, inside sales, or a related customer-facing role
Strong verbal and written communication skills
Sharp multitasker: you can be on a call with a customer and entering an order at the same time
Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM tools
Experience with ERP systems; Epicor knowledge is a strong advantage
Familiarity with shipping logistics, including UPS, FedEx, and freight forwarding
High school diploma or GED required; associate degree or BS/BA preferred
Fluency in Spanish is a big plus

Inside Sales Representative

Key skills