Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients.
Act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.
Deliver an exceptional pro-active client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact.
Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective.
Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions.
Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk.
Conduct regular Client Service Reviews to enhance product utilization and identify new opportunities.

3-5 years of related experience in trade finance with strong working knowledge of trade finance operations, and Core Trade Products including guarantees, Standby Letters of Credit (SBLC), Import/Export LCs, and International Chamber of Commerce (ICC) rules and regulations
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
Effective communication skills
Customer service oriented
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment
Flexibility to occasionally work outside of standard business hours to meet client needs
Nice to have: Commercial or corporate banking client servicing experience
Certified Documentary Credit Specialist (CDCS), Certified Trade Finance Professional (CTFP) or other relevant professional designation

Bilingual Senior Client Service Advisor, Trade

Key skills