Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
Optimize efficiency of delivery without sacrifice of quality.
Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
Owns and manages project timelines and quality, collaborating with client teams and across departments.
Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
Actively seeks opportunities to support proposal development with sales partners.
Can customize proposals with guidance.
Provides guidance for junior project team members, serving as a go-to for day-to-day questions
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.

2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and among multiple teams
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

Client Service Manager

Key skills