Fairly and objectively assess disability claims using a multidisciplinary approach, prioritizing critical tasks while ensuring compliance with policies, procedures, and regulatory requirements.
Deliver clear, empathetic, and timely communication to clients, employers, and partners, particularly when handling sensitive decisions such as claim denials.
Use critical thinking to make informed, timely decisions based on thorough evaluations of claim details.
Clearly articulate claim decisions in writing and verbally to address concerns, foster mutual respect, and manage escalations effectively.
Efficiently and accurately manage a high-volume caseload, calculate benefit payments, and implement return-to-work strategies to support claimants’ recovery.
Cultivate strong relationships with key stakeholders and claimants to facilitate recovery and successful return-to-work outcomes.
Collaborate seamlessly with medical, legal, and client service professionals to ensure consistency and drive positive results throughout the claims process.
Maintain focus and mental acuity to effectively handle complex cases and high-volume workloads.

Post-secondary education in healthcare or a related field, or equivalent work experience.
Exceptional verbal and written English skills, with the ability to navigate emotionally sensitive conversations empathetically and professionally.
Excellent problem-solving and decision-making skills with demonstrated ability to manage complex information and make evidence-based decisions.
Strong analytical skills to manage complex information and make evidence-based decisions.
Ability to work independently with strong organizational and time management skills to strategically deliver the greatest impact.
Ability to meet the technological and confidentiality requirements of the role (internet connectivity, and private space).
Proficiency in digital tools, Microsoft Outlook, Excel, Word, and ability to navigate multiple systems.
Basic math skills and an understanding of financial information.
Learning Agility: Adaptability and resilience in managing change and evolving processes.
Proficiency in French.

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options

Disability Claims Analyst, Group Insurance

Key skills