To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity.
Establish customer communication preference, i.e. phone, e-mail, fax, visit.
Attend to all customer enquiries in accordance with customer service policy standards.
Create docket/file and review documentation with booking form.
Co-ordinate with Shippers for Export documents.
Respond to inquiries from the field sales and clients, providing accurate and timely information and advice on Customs related issues.
Submit ACD / AMS / ACS transmission on time, verify results and make corrections if necessary.
Follow-up with other branches for Cargo coming from various locations.
Providing Stuffing instructions to Operation Executive at CFS.

4-5 years of work experience (minimum)
Minimum of 2-5 years of overall industry experience.
Bachelor's degree in Business Administration/Economics/Logistics or freight forwarding apprenticeship.
International working experience preferred.
Fluent in English (written and spoken).
Other languages (written and spoken) preferred.
Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others).
Knowledge of SAP® DSV – Global transport and logistics.

Assistant Manager, Sea Freight – Export

Key skills