Provide intensive case management, assessment, planning, monitoring and crisis intervention.
Work one‑on‑one with clients in outreach settings.
Assist clients to build independence and achieve personal goals.
Maintain accurate client records and ensure compliance with privacy and legislative requirements.
Establish and maintain service statistics and data to support program development.
Work closely with prison staff, corrective services, government agencies and community organisations.
Conduct case management in consultation with the Prisoners Support Unit, prison management and other relevant partners.
Promote the program within the community and contribute to ongoing service development.
Participate in regular planning and review sessions with the program team.
Ensure day‑to‑day service delivery aligns with The Salvation Army’s mission and policies.
Complete administrative tasks, including forwarding accounts for processing.

Tertiary qualifications in Social Work, Psychology, Welfare, AOD Counselling or related discipline.
Minimum 3 years’ experience in community services, or substantial experience in support and housing roles.
Strong case management skills with experience supporting marginalised clients with complex needs.
Ability to identify and respond to challenging behaviours, including hostility or aggression.
Understanding of best‑practice principles relating to ex‑offenders, crisis accommodation, homelessness, addictions, family violence and mental health.
Ability to work effectively within a prison environment (including completing required security training).
Strong communication, collaboration and problem‑solving skills.
Adaptability and resilience in dynamic and high‑pressure environments.
Current Driver’s Licence.
Current Working With Children Check.

Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers.
Purchased Leave Scheme (up to 8 weeks).
5 days paid leave per year to experience working in other TSA programs or activities.
Flexible working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport.
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Case Manager – Prison Support Service

Key skills