Senior Customer Experience Manager – Central

Role Overview

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
• Ensure the guidance from Wiz is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
• Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
• Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives
• Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value
• Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness
• Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz

Requirements

• 6+ years of experience as a CSM, AE, or other customer facing strategic role
• Proven track record of working with Fortune 100 customers with cloud-based technology
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility

Tech Stack

• Cloud

Benefits

• Compensation for this full-time position includes base salary + bonus + equity + benefits
• Our salary ranges are determined by role, level, and location
• Bonus, equity, and benefits are not included in the listed salary range