Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
Maintain a high-touch relationship with your portfolio to ensure clients are exceeding the full potential of our technology.
Lead the onboarding journey for new customers, ensuring a seamless transition and engagement with the platform.
Conduct high-impact, one-on-one demos tailored to specific client needs, turning technical features into business solutions.
Deep-dive into product usage and performance indicators for actionable SEO/GEO improvement opportunities.
Build and execute bespoke engagement plans that align with clients' long-term business goals.
Act as the internal "Voice of the Customer," influencing product development based on your insights.
Partner closely with the Sales team to identify and close upsell, cross-sell, and account expansion opportunities.

3+ years of experience in Customer Success, Account Management, or a strategic role within a SaaS environment or a Digital Marketing agency.
Native French speaker with the ability to navigate complex business nuances.
Fluent in English (written and spoken) to collaborate with our international team and global clients.
Data-driven mindset with the ability to understand client ROI.
Comfortable presenting to stakeholders at all levels, from end-user to C-level.
A solid understanding of SEO/GEO is an advantage.
Highly organized and able to manage multiple client lifecycles simultaneously.
Knowledge of HTML, CSS, or JavaScript is a plus as it will help you understand our product.
Proactive self-starter who thrives in a fast-paced SaaS environment.

Scale-Up Energy: Be part of an international success story, working at the intersection of AI, SEO, and global e-commerce.
High Autonomy: We value results over micromanagement. You’ll have a high degree of independence and a real seat at the table in shaping our business operations.
Global Portfolio: Collaborate daily with industry leaders like Dior, Chanel, and Walmart.
Competitive Salary: A package that reflects your expertise and the value you bring to the team.
Mobility Your Way: A company car or a flexible mobility budget.
Comprehensive Insurance: Top-tier group and hospitalization insurance for your peace of mind.
Daily Perks: Meal vouchers, a mobile subscription, and more.
Hybrid Model: Enjoy the best of both worlds with 3 days of remote work and 2 days at the office to stay connected with the team.
Extra Time Off: We offer 5 extra holidays on top of the legal minimum because we know you need time to recharge.
Modern Workspace: Join us in our current Enghien office before we transition to our brand-new, tech-forward headquarters in Nivelles in late 2026.

Customer Success Manager, Bilingual FR/EN

Key skills