Serve as the day-to-day point of contact for strategic automotive partners, building strong, trusted relationships
Own end-to-end partner project plans, including timelines, milestones, deliverables, and risk management
Drive clear, consistent communication between internal teams (product, engineering, sales, marketing) and external partners
Collaborate with product and engineering teams to advocate for partner needs and influence roadmap priorities
Support onboarding of new partners, ensuring smooth integration and early success
Lead regular status updates, business reviews, and executive check-ins with partners
Proactively identify and resolve blockers to keep projects on track
Align partner initiatives with company goals, ensuring mutual value and measurable outcomes
Track and report on key performance metrics, deliverables, and success criteria
Continuously improve processes, documentation, and partner experience

5+ years of experience in partner management, customer success, program management, or similar roles
Relevant experience working in or with the automotive industry: DMS provider experience required, OEM and/or dealership vendor experience preferred.
Strong project management skills with the ability to manage multiple complex initiatives simultaneously
Strong stakeholder management skills, including experience working with executive-level partners
Proven ability to navigate cross-functional environments and drive alignment

Partner Success Manager

Key skills