About this role

Develop and maintain strong, multi-level client relationships across key stakeholder group
Support achievement of company goals by expanding client engagement, driving member adoption, and generating leads for new business opportunities
Develop and execute strategic travel cost management plans aligned with client and company objectives
Continuously review opportunities and performance metrics with a focus on cost savings, value realization, and return on investment
Drive client compliance, retention, and growth through proactive account management
Manage and administer commercial models, ensuring clear understanding and effective application of contractual frameworks
Design and implement client-focused solutions that address business needs and enhance service delivery
Introduce innovative solutions and process improvements to drive operational efficiency
Ensure service delivery is aligned with Service Level Agreements (SLAs) and broader business plans

Client Success Manager

Key skills