Senior Implementation Success Partner – Surgical Growth

Role Overview

• Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise perioperative engagements.
• Define and manage the timeline for enterprise-wide deployment of the Qventus Periop Solution across multiple service lines and facilities.
• Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders.
• Serve as a strategic advisor to perioperative leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy.
• Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders.
• Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value.
• Partner with operational and technical client teams to ensure periop implementation requirements and needs are met.
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths.
• Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization.
• Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability.
• Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters.
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

Requirements

• 8+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 8+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• 8+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Demonstrated experience leading large, complex implementations with executive engagement.
• Proven track record collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments.
• Knowledge of perioperative metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
• Fluency with Epic, Cerner, or comparable EHR environments, able to speak credibly to EHR architecture, integrations, and workflow implications without relying on technical SMEs.
• Project management experience with complex implementations in the provider-side healthcare setting.
• A track record of applying strong quantitative and analytical skills in prior roles, including fluent use of dashboards and reporting tools to drive adoption and reinforcement strategies.
• Prior experience managing projects for hospital systems (e.g., EHR implementations) is required.
• Skilled at understanding, documenting, and analyzing data using a variety of tools (data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.).
• Ability to travel on average 25% and up to 50%.

Tech Stack

• Java
• SQL

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness and technology stipends
• Generous employee referral bonus
• Employee stock option awards