Associate Director, Knowledge

Role Overview

• Manage the virtual help desk in Slack, guiding staff to existing resources, facilitating peer-to-peer knowledge sharing, and flagging content gaps for creation or update
• Run monthly new hire onboarding sessions on knowledge management best practices, including how to create, access, share, and update content in Braven's knowledge base
• Partner with the Director, Learning and Culture, to design and deliver instructor-led trainings, async modules, and team-specific sessions on emerging technologies and knowledge codification practices
• Evangelize a culture of peer-to-peer knowledge sharing where every team member is enabled to contribute as a subject-matter knowledge owner
• Create content as needs arise, such as how-to pages and process guides, particularly when a subject-matter expert is not available
• Identify and support internal knowledge captains who can craft and maintain documentation within the knowledge base
• Partner with managers to surface team-specific knowledge gaps and co-develop documentation to address them
• Co-facilitate staff-facing learning experiences in partnership with the Director, Learning and Culture, with particular focus on practical AI adoption and digital fluency
• Design and deliver on content (i.e. AI upskilling) in formats that meet staff where they are, including live workshops, Slack-based micro-learning, and recorded async modules
• Support the development of onboarding programming that integrates knowledge management and learning culture from day one
• Build relationships with team members across levels to assess learning needs and translate them into actionable programming
• Contribute to facilitating team culture moments and professional development touchpoints that reinforce organizational values
• Conduct knowledge audits to identify gaps and develop prioritized game plans to address them, sharing findings with the Head of People and Learning & Development leads
• Work with the Head of People and Learning & Development leads to identify and prioritize cross-functional knowledge management projects and stakeholders
• Track and report on KPIs for Braven's knowledge management efforts, including system usage, content quality, and staff engagement
• Support the rollout of org-wide Knowledge Management practices, ensuring staff understand and apply best practices consistently
• Present knowledge strategy progress and updates to relevant audiences, including team leads and senior leadership, as directed
• Serve as Confluence Admin: set and enforce norms around permissioning, archiving, deletion, and own the org-wide Confluence homepage in partnership with Internal Communications and the People Team
• Serve as Google Drive Storage Admin: govern document hierarchy, record retention policies, and best practices in coordination with IT and Legal
• Troubleshoot user issues in Confluence and Google Drive and escalate to vendors as needed
• Monitor Atlassian and Google Workspace product releases and translate relevant updates into guidance and action for the team
• Identify and help implement enhancements to knowledge systems, including help desk features, chatbot integrations, community forums, and Slack workflows
• Partner with and manage relationships with external vendors, including knowledge management software providers

Requirements

• Bachelor’s Degree
• At least 3 years of experience where a core responsibility was capturing, organizing, or codifying knowledge, processes, or workflows so that others could access and use them effectively
• At least 3 years experience designing and facilitating learning and/or professional development experiences for a diverse set of stakeholders
• 2-3 years of experience creating and curating content in traditional knowledge bases or knowledge management systems (e.g., Zendesk, Confluence, Bloomfire, Guru, Notion, and others).
• You have experience in identifying and assessing knowledge gaps and opportunities for improvement, including authoring strong technical and functional documentation.
• Have relevant full lifecycle project management/leadership experience—planning, prioritization, project/team management, and delivery.
• You have a proven track record of implementing and maintaining knowledge management or archival/information repository systems and processes.
• Ability to build trust-based relationships, influence effectively, communicate clearly, and work in cross-functional team structures.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff